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Terms and Conditions + FAQ

By August 31, 2018 No Comments
Tiisch terms and conditions

We invite you to read our FAQs and T&Cs relating to bottomless brunch, bottomless lunch and bottomless dinner before making your reservation.

Please do not hesitate to get in touch if you have any questions.

Your table will be held strictly for 15 minutes only after your reservation time. Please advise us if you will be late.

We can easily accommodate the following dietary requirements; gluten free, dairy free and vegan. Just let your friendly wait staff know when ordering. For any other requirements please contact us in advance.

Click here for bottomless brunch T&Cs

Click here for bottomless lunch T&Cs

Click here for bottomless dinner T&Cs

Click here for all day brunch T&Cs

A $20 credit card booking guarantee is required per person to reserve your table for all bottomless sittings. When you enter your card details, this is a pre-authorisation where funds will be verified, but NOT charged as a deposit. The full balance of your bottomless brunch is payable on the day.

The card you enter while booking will only be charged if you do not show, or cancel the booking / reduce final numbers with less than 72 hours notice. Please note the cancellation fee is per person.
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Important T&Cs for bottomless sittings

* No additional discounts.
* Drinks packages / tables are allocated for the time specified when booking (typically 90 or 120 mins). Unfortunately, if you arrive late you forfeit that time.
* No jugs or bottles will be served within the final 15 minutes of service (glass only), alcohol service is strictly limited to 2 hours.
* Off menu items such as additional sides, coffees and drinks ordered are charged at the regular price.
* Want to BYO a celebration cake? No problem, our cakeage fee is $5 per person.
* It is not good practice to stockpile beverages or skull beverages, only one (1) drink per person at a time.
* Any offensive behaviour will be met with RSA (Responsible Service of Alcohol) laws and alcohol service will be limited accordingly.
* Any damage caused to the venue will be charged to the pre-authorisation card, including a cleaning fee of $100 for vomit related incidents (gross – please just don’t).

Bottomless package FAQs

Q) Do you do split billing for groups?
A) Great news – yes we do. However, please note if every guest pays individually we have large queues to the till between each sitting so please be prepared for this. The beauty of our bottomless brunch, lunch and dinner packages is that they are a fixed price so working out the bill is very easy for large groups. It’s super helpful when one person pays for a few friends at a time as it speeds things up!

Q) I’m organising for a large group, can we pay in advance to get a firm commitment?
A) For groups 30+ we require advance payment 2 weeks in advance (non-refundable) as you are booking out the majority of our venue. If you are over 10 and under 30 guests, we find large groups sometimes prefer to collect the money in advance to get commitment, so the lead booker is not left short if someone doesn’t show or pulls out last minute. In this case everyone transfers their share to the lead booker as non-refundable (2 weeks in advance), and then with one card the lead booker pays in advance for everyone (we can send a payment link on request). It can work well when the group are not all very good friends (hen dos, etc). This pre-payment option for groups under 30 is by request only, please email us at info@tiisch.com.au to arrange, otherwise full payment is due on the day.

Q) Does our whole table need to choose either the alcohol package or non-alcohol?
A) No, you decide on the drinks package on a per person basis. For example, a table of 8 may have 6 guests doing the alcohol package and 2 guests doing the ‘virgin’ package. Please select the appropriate options when booking as it assists us with ordering for the week.

Q) One of my guests chose the ‘virgin’ option when I booked but has since changed their mind. Is this ok?
A) Yes, absolutely. No need to let us know this change in advance, just let us know on the day. Same with the reverse – if someone was planning to do the standard alcohol drinks package but on the day has changed their mind – no problem, just let us know when you order so we can run the correct price through the till.

Q) Are non-alcoholic drinks included in the standard alcohol package?
A) No, they are included in the ‘virgin’ package only. However you can order these as additions to the alcohol drinks package (charged as an add on per glass etc). Additional sides for the food menu are also charged as extras.

Q) What is your maximum group size?
A) We regularly host large groups bookings and our set menus make this a breeze for your group (no awkward bill splitting!). Please note if you are over 25 guests you will be split across 2 or more tables. We recommend 40 max for sit down events but we can go higher if you don’t mind being separated in different parts of the venue. For groups 30+ we require advance payment 2 weeks in advance (non-refundable) as you are booking out the majority of our venue. The is no minimum number for our bottomless packages.

Q) I don’t know my final numbers yet, should I just book a big table and work it out later?
A) You are welcome to book for the maximum anticipated numbers and reduce it soon after. However, please do let us know asap as we like to avoid empty tables where possible. In the past, we have had tables of 30 or more get reduced to 10-15 for example which leaves us short. It’s been a very difficult time for the hospitality industry since COVID arrived on the scene, please show your support and respect to venues by letting them maximise their covers. Food ordering and staffing are based on bookings, it really does make a huge difference when you don’t turn up and this is why many venues now have cancellation fees. They simply can not afford to turn away bookings during their busy periods and then have no shows. We hope you understand.

Thank you and enjoy!

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